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Customer Data Platform

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How can data from different touchpoints be merged in a meaningful way?

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What is necessary to be able to interpret the behavior of customers?

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Which technical components are essential for customer journey analytics?

The company
Blinkist, an app with over 20 million users worldwide that distills the key insights of the best nonfiction books into concise text and audio summaries.
Technologies
Fivetran, Snowflake & dbt Labs
The challenge
Outdated data architecture for error-free processing and analysis of complex data.
Result
Modernized tech stack and development of a customer data analytics platform.
Read the case study now
Blinkist logo

Customer Data Platform

Arrow to the right

How can data from different touchpoints be merged in a meaningful way?

Arrow to the right

What is necessary to be able to interpret the behavior of customers?

Arrow to the right

Which technical components are essential for customer journey analytics?

The company
Blinkist, an app with over 20 million users worldwide that distills the key insights of the best nonfiction books into concise text and audio summaries.
Technologies
Fivetran, Snowflake & dbt Labs
The challenge
Outdated data architecture for error-free processing and analysis of complex data.
Result
Modernized tech stack and development of a customer data analytics platform.

Case study on the modernized tech stack and enablement for customer data analytics

Cross-channel marketing across many channels is now standard in e-commerce. However, the evaluation of important touchpoints with users is often missing. What contribution does which channel make to my marketing success? Which campaigns are the biggest drivers and where can budgets be shifted?

Blinkist uses different channels with dedicated content. These include platforms such as Google Ads, YouTube, Instagram, Microsoft News and other content marketing offerings. As a result, Blinkist has extremely extensive marketing data at its disposal, which needs to be consolidated and processed in order to be able to carry out valid analyses of its impact. Data management was increasingly becoming too technically demanding for previous solutions, mainly due to an outdated tech stack. Together with taod, blinkist succeeded in modernizing the tech stack in connection with the development of a customer data analytics platform.

New Modern Data Stack for Blinkist based on Snowflake and dbt
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Industry / Sector
  • Digital industry
Technologies used
The challenge
  • Combination of old and new components of the Modern Data Stack 
  • Localization and elimination of error sources 
  • Data modeling and building new logics for complex data
Solutions through taod
Result
Blinkist uses a modernized tech stack to process and analyse extremely complex, heterogeneous data from marketing, CRM and sales.

Step by step to error-free processing and analysis of complex data

The focus of the project is the modernization of Blinkist's technical infrastructure. While Blinkist initially had access to a small database that was managed in-house and with solid BI knowledge, data volumes grew rapidly in the recent past. Due to a lack of optimization in data management, considerable errors crept into the data evaluation, which were mainly due to technical reasons. The existing modules should be reviewed and scrutinized in order to ensure efficient and reliable data analysis. Broken data pipelines and unnoticed errors in data processing should be a thing of the past. This requires close cooperation with the Blinkist data team, whose enablement is a core task of taod.

Use case workshop for concrete proof of concept

In a data use case workshop, taod develops a proof of concept together with Blinkist's finance team. More than half of the budget is invested in marketing or represents a necessary investment for effective marketing. Ultimately, therefore, a clear allocation of investments must be made so that it is clear where exactly what money is being spent. Existing discrepancies between self-generated reporting and actual accounting must be eliminated. This use case should form the basis for further optimization of the analysis activities. 

New data architecture

During the workshop, it quickly becomes clear that Blinkist's data stack needs to be fundamentally overhauled. A high susceptibility to errors was identified in the existing data pipelines, which had to be completely rebuilt. Changing the connector tool from Data Virtuality to Fivetran via Airbyte on a trial basis, primarily to relieve the burden on internal resources, and the transformation tool from Matillion to dbt will ensure enormous flexibility in future and allow any adjustments to be made quickly and easily. 

Data transformations and data vault modeling

As a transformation tool, dbt reduces the effort required for thorough testing by up to 80 percent. In addition to the complete overhaul of the data transformation and the change of connector tool, taod designs new logics to meet the dedicated analysis requirements. The data vault method is used. It ensures the fast and correct integration of data into a data warehouse. It can react flexibly to major changes in content.

Building a Modern Data Stack with Snowflake and dbt

The existing Amazon Redshift data warehouse will be replaced by the Snowflake cloud data warehouse, which will ensure high scalability as required in future. The development of the data stack will initially be managed and subsequently supported by taod, thus ensuring a high level of enablement for Blinkist. Data Vault also represents a new modeling technique for Blinkist's data team, which will be trained through 1:1 coaching sessions over the course of the project. Technology and enablement also reduce the time needed for bug fixing. Whereas corrections used to take days at worst, bugs can now be identified and fixed within minutes.

Result and further cooperation

After a project duration of around four months, Blinkist's data engineers, data scientists and data analysts manage the new tech stack independently. From this point on, taod assumes an advisory role and takes care of the continuation of the project in terms of content at regular intervals as part of an FAQ format. The updated Modern Data Stack ensures the smooth technical processing of the complex data. The high susceptibility to errors has been reduced to a minimum, partly because the new modeling technology in combination with modern ETL processes significantly reduces sources of error from the outset. 

"Marketing spend is one of our most relevant budget items. Inaccuracies in the data pipeline for marketing can lead to costly mistakes. A scalable, robust and traceable data pipeline saves significant costs."

Sascha Urban

Director Data / blinkist

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